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FAQ

Frequenty asked questions

What is Assetmap?

Assetmap is an all-in-one platform designed for high-net-worth individuals (HNWIs) to manage, evaluate, and trade luxury assets such as real estate, fine art, cars, and more. We provide expert evaluations, detailed portfolio analysis, and access to an exclusive marketplace.

How does Assetmap compare to other similar services?

Assetmap offers a comprehensive all-in-one platform, combining Digital Twin technology, expert evaluations, and AI-driven insights. Unlike competitors, we provide exclusive marketplace access, tailored membership plans, and top-tier data security. Our personalized support ensures a superior experience for high-net-worth individuals, making Assetmap the ideal choice for luxury asset management.

What are Digital Twins and how do they work?

Digital Twins are virtual replicas of your physical assets. With Assetmap, you can create digital versions of your high-value items, allowing you to monitor their value, manage them in real-time, and gain comprehensive insights through our platform. When you’re ready to trade an asset, it only takes one click to showcase it on the marketplace.

What is included in an Expert Evaluation?

Our Expert Evaluations are conducted by industry professionals who assess the value of your luxury assets. Depending on your membership plan, you may receive a certain number of free evaluations each year. These evaluations provide accurate and reliable asset valuations to help you make informed decisions.

How does the Marketplace work?

The Marketplace allows our clients to browse, buy, and sell luxury assets. Depending on your membership plan, you can access and display listings differently, and interact with potential buyers or sellers through a flat pay-per-contact-fee or no-contact-fee model. Transactions are handled by the parties involved, and Assetmap does not charge any additional fees.

Is there a minimum portfolio value to be on Assetmap?

Yes, the minimum portfolio value to be on Assetmap is $1,000,000. Assetmap is designed for high-net-worth individuals (HNWIs) who have significant assets to manage and trade. By setting a minimum portfolio value, we ensure that our platform is tailored to the needs of our target audience and provides the best possible experience for our users.

Why is there a limit on the number of new clients each month?

We limit the number of new clients each month to ensure that we can provide personalized support and high-quality service to all of our users. By managing our client intake, we can maintain a high level of customer satisfaction and ensure that each client receives the attention and assistance they need.

How secure is my data on Assetmap?

We take data security very seriously. Assetmap uses advanced encryption and security measures to protect your personal and financial information. We ensure that your data remains confidential and secure at all times.

Can I get a refund if I am not satisfied?

We offer a satisfaction guarantee for our services. If you are not satisfied with your membership, please contact our support team within the first 30 days, and we will work with you to address any concerns, including the possibility of a refund.

How can I contact Assetmap for support?

Support is available based on your membership level. Essence members can reach out via email. Elite Members have access to the integrated chat support system. And Sovereign members receive both chat and phone support. Our support team is available to assist you with any questions or issues you may have.